Return Policy
We want you to be happy with your purchase. If you are not satisfied, eligible items may be returned under the conditions outlined below.
Return window
Returns are accepted within 10 days of purchase
A valid receipt is required for all returns Condition of returned items
To be eligible for a return, items must:
-Be unused
-Be in original condition
-Include original packaging and tags (where applicable)
Items that show signs of use, wear, installation, or damage may not be accepted.
Non-returnable items
The following items are final sale and not eligible for return or refund:
-Bicycles
-Indoor trainers
-Helmets
-Cycling apparel / kits
These items are final sale due to safety, hygiene, and manufacturer policies.
Refunds
Approved returns will be refunded to the original method of payment
Refunds are processed after the item has been inspected
Please allow 3–5 business days for the refund to appear, depending on your payment provider
Exchanges
If you need to exchange an eligible item (for example, for a different size), please contact us within 10 days of purchase with your receipt. Exchanges are subject to product availability.
Return shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
We recommend using a trackable shipping method for returns
Defective or incorrect items
If you receive a defective item or an item different from what you ordered, please contact us as soon as possible so we can make it right.
Contact us
If you have any questions about returns or refunds, please contact us:
Email: info@forzabikeshop.com
Phone: +1 888-642-5349
Address: 374 Browns Line, Etobicoke, ON M8W 3T7